An overview of in-room enterprise IT simulations that translate theory into practice, build service-management maturity across iterative rounds, and drive stakeholder alignment for improvement programs.
📊 Quick Facts
| Type | Interview |
| Author | Alexandre GAIN |
| Published | April 1, 2026 |
| Source | Visit Source |
| Location(s) | WENGER Business Center |
🖼️ Illustrations
📝 Abstract
[Summary generated by AI] The author describes the design and use of realistic, in-room simulation environments for enterprise IT organizations. These simulations translate theory into practice by immersing 10 to 20 participants in a model business underpinned by a complex IT infrastructure, complete with expected services and roles. A trained facilitator curates issues aligned to a client’s day-to-day challenges and guides multiple timed rounds. Methods emphasize experiential learning and iterative service management maturity: early rounds prioritize communication, role definition, and establishing service desk, incident, problem, change, and capacity practices; later rounds build configuration, availability, and service level management. Resources include the simulation platform, scenario scripts, facilitator preparation, and participant teams. The simulations are applied across organizational levels—CxO strategy setting, senior management buy-in, operations enablement, and customer persuasion regarding solution value. Outcomes include rapid recognition of real-world parallels, demonstrable performance improvements, and progression from chaos to optimized service delivery. Deliverables comprise modeled process improvements, shared understanding of target end states, stakeholder alignment, and actionable ownership of service improvement programs that can accelerate implementation success in enterprise contexts.