A demonstration at Imperial’s White City campus shows how sequential simulation makes the patient journey visible, revealing communication, handover, and organizational challenges with lessons transferable beyond healthcare.
📊 Quick Facts
| Type | Interview |
| Author | Imperial College London |
| Published | April 1, 2026 |
| Source | Visit Source |
| Location(s) | David Gaba Hospital |
🖼️ Illustrations
📝 Abstract
[Summary generated by AI] At Imperial College London’s White City campus, the author presents a sequential simulation that stages a series of linked scenarios tracing a patient’s movement through multiple parts of the healthcare system. The resources used include snapshot depictions of distinct care settings (e.g., initial assessment with allergy checks and pain management), structured handover moments between professionals, an observing participant audience, and facilitated prompts that direct attention to specific organizational themes. Methodologically, the simulation renders typically hidden transitions visible, inviting participants to examine communication quality, role clarity, and risks at interfaces. The author tailors the learning by focusing participant inquiry on known issues such as silo thinking, power differentials that discourage junior staff from speaking up, and the reliability of handovers. Outcomes include a holistic understanding of the patient journey, identification of vulnerabilities and opportunities for improvement, and recognition of practices worthy of wider adoption. The experiential format elicits memorable reactions—often surprise or shock—that catalyze deeper reflection and transfer of insights. Deliverables are actionable learning objectives and prioritized targets for improvement, with lessons generalizable to executives and teams across sectors concerned with customer pathways and complex systems.